by Atsede Worede Kal,
SU/TCDC Information Services Officer

SU/TCDC has the unique responsibility -- and opportunity -- to foster international development cooperation by promoting maximum possible use of the TCDC modality. Among the most valuable resources made available by SU/TCDC for this purpose -- yet still an under-appreciated and under-utilized UNDP

-- is its Information Referral System for developing countries, known as TCDC-INRES.

INRES is the most comprehensive database exclusively dedicated to cataloging and providing instant access -- at the stroke of a computer -- to training and expert services available in the developing world. Yet, even after nearly two decades of continuous refining and improvement, and, most recently, availabilty on desktop computers in over 130 countries throughout the world, INRES remains surprisingly under-utilized by all but a select group of knowledgeable users.

The range of organizations targeted by INRES as beneficiaries of the system spans a wide spectrum of users:

Ø Businesses, non-profit organizations, individuals and government agencies in developing countries needing consultancy services or seeking training opportunities for their staff can easily take advantage of the massive information maintained in INRES.

Ø Government ministries, agencies or departments can use INRES to identify qualified contractors or facilities offering training for development projects. Indeed, INRES can also serve as an excellent source of information to developing countries on their own national institutions' capacities.

Ø Institutions and the private sector can use INRES to find potential partners for business ventures or joint research projects.

Ø Other agencies within the UN System can use INRES, alongdside the databases they maintain themselves, to identify contractors to participate in technical cooperation projects. Although INRES at the moment does not contain the name of individual experts, it contains information on institutions where experts are available and the specific fields in which they work.

The opportunities provided by INRES are made all the more attractive by a continuous process of upgrading and improvement. INRES was launched in 1977 with the publication of the "Directory of Services for Technical Cooperation among Developing Countries". Physical copies of these directories were distributed from UN headquarters -- but were marred over time by dated or obsolete information and data.

As a result, responding to mandates from the UN General Assembly, INRES was modernized in 1984 through automation on a mainframe computer. When this method, in turn, was found to be too centralized and inflexible, it was replaced by a PC-based system in 1989. Continuing the process further, INRES was re-thought and revamped yet again in 1993 through use of the Microsoft Access Data Base management System -- making the data-base both "user friendly" and suitable for mass dissemination at the same time.

Last year, SU/TCDC broke new ground yet again with the creation of "INRES-Lite". This new PC-based format was distributed in late 1994 to over 350 beneficiaries worldwide, making INRES data available literally, at the finger-tips of its users. INRES-Lite contains the full set of the data previously maintained in the main database but is presented in software known as "Folio Views". Among the attractive features of the new INRES-Lite include:

Ø A powerful on-line query capability;

Ø A multilingual thesaurus making it possible to cross-reference enquiries instantly in three languages: English, French and Spanish;

Ø Distribution in a nine-disk package available in two PC environments -- DOS and Windows -- and working both on stand-alone and local networks (LAN).

In the spirit of TCDC itself, INRES is meant to be used by every national and international organization involved in any degree in the development field. To encourage the widest possible distribution of INRES-Lite, the SU/TCDC has ensured that INRES/Lite is free of limitations restricting the free and open transfer of intellectual property rights (IPR). In this spirit, all organizations receiving the new INRES-Lite are encouraged to copy and distribute the software in the widest possible manner.

The next wave of the future? To provide world-wide and real-time access to INRES, preparations have already started to offer access to INRES on the Internet. Watch this space for further details in the not-too-distant future!

Meanwhile, how does the INRES system maintain data that is kept relevent and up-to-date? Institutions listed on the INRES files are specifically certified by national governments which guarantee they have adequate capacity and expertise to offer professional services for technical cooperation projects. Meanwhile, SU/TCDC head office, together with UNDP country offices and governmental TCDC focal points, continues to make significant efforts to bring about qualitative improvements in the INRES database. This is true not only in terms of institutional coverage and capacity but also -- of great importance -- the currency of the data it contains and its relevance to TCDC and to overall development objectives.

Of special note is the scope of information which the INRES database provides. The institutions registered with INRES offer training and expert services in a variety of specialized fields relevant to developing countries. INRES provides a broad range of institutions offering training at different levels -- from graduate and post-graduate to technical and so on. Further, the data is also classified by subject areas relevant to development work. In addition, INRES is further cross-referenced to include professional bodies, learned societies and other organizations regularly arranging such tailored training as specialized short courses.

When it comes to subjects and topics, INRES is contains information on all appropriate expert services -- including education, research, industrial and administrative organizations and so on -- and in both public and private sectors. Further, institutions registered with INRES include government laboratories, research associations or research departments within both public and private industry and, as well, academia and institutions of higher learning.

The sheer size and scope of the INRES database is itself a source of value. For example, users can tap information on over 11,000 training programs and 8,000 experts and consultancy services offered by the registered institutions. As indicated above, the training and expert services cover a wide spectrum of fields relevant to developing countries. To cite a few examples, over 1,300 training programs are offered in the filed of agriculture, nearly a thousand in health, over 600 in management, 300 in economic, 300 in environment, 300 technology and so on.

With all its benefits, the persistent under-utilization of INRES' global desktop system remains an ongoing source of concern. The usefulness in tapping its potential is regarded as self-evident by seasoned development practitioners. Among informed circles, it is well known that transfers of service and technology offered between developing country institutions are almost invariably of equal standard -- but significantly lower in cost -- and, equally important, more 'compatable' and hence more easily adaptable to the needs of the institutions seeking assistance.

For those not yet convinced, enquiries about INRES are welcomed throughout the UNDP system at all times. Questions -- or requests for the software -- may be sent to TCDC focal points, to the UNDP local office, or to SU/TCDC in New York. One final hint: the more specific the request, the more focused the response. In the spirit of INRES: the better the inputs, the better the results.

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